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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Silvia 508

April 26, 2025

5  out of  5
rating by Silvia 508
"Statefarm is the best insurance out there. The customer service is quick and hospitable. Teena is a great representative with a great attitude and extremely helpful and kind."
We responded:
"Thanks Slivia for the great shout out to Teena and the Kay Patel State Farm Agency. Here at state farm, we strive to provide an awesome experience as we meet your needs and provide value for your insurance and financial service's needs. We look forward to working with you and appreciate you as our newest addition to our state farm family."
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Paula SaintLaurent

April 25, 2025

5  out of  5
rating by Paula SaintLaurent
"I've been a customer of State Farm (Kay Patel) for many years, and have never had one bad experience as all of the representatives have been so helpful and professional in handling any questions or concerns. Teena Reisor, from this branch has been especially helpful to me on several occasions. I really do appreciate that they have been there for me in my insurance needs."
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Tina Lathrom

April 25, 2025

5  out of  5
rating by Tina Lathrom
"I have used Kay Patel’s office for my State Farm policy for many years now. Thanks to Teena, I am always taken care of and even when there’s a hiccup she smooths things over. Excellent customer service."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Joel Wylie

April 16, 2025

1  out of  5
rating by Joel Wylie
"We had a condo insured with Kay Patel and State Fatm. I had the condo for sale, and the insurance policy was about to renew so I called and renewed it with a credit card. The condo sold few months later, so I requested to cancel the policy and obtain a refund. They explained that they could not credit my card and would need to issue me a check in the mail. The condo was in my mother’s name so they said they would have to make it out to her. Since the condo was sold, I provided my address (my mother is now in a home, 96 yrs old). I was told 7-8 business days. It’s been 13 business days and I have no check. I’ve left both emails and phone calls with Kay Patel with no response. Next call I make will be with better business bureau. Would not recommend this agent at all."
We responded:
"Thank you for taking the time to leave us a review. We apologize for any frustration or inconvenience you’ve experienced on your insurance journey. Your feedback is important to us, and we would appreciate the chance to work with you to resolve the issue. Please contact us at your earliest convenience."
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Gulan Hawlery

April 9, 2025

5  out of  5
rating by Gulan Hawlery
"Teena Reiser is my girly pop. She is literally the absolute best. She makes everything clear and precise to understand. She is literally truly the best I have EVER came across. She listens and is down for a good laugh. I put my trust in her 10000%."
We responded:
"Thank you, Gulan, for the fantastic 5-star review! We are delighted to hear about your outstanding experience with Teena. Feel free to call our office anytime as we are more than happy to assist you with your insurance needs here at the Kay Patel State Farm Agency! "
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AK H

April 8, 2025

5  out of  5
rating by AK H
"We just did a car insurance policy with Teena and she was very friendly, patient, and knowledgeable. I would definetely recommend Teena for your statefarm insurance."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your car insurance needs or other insurance, just let us know!"
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R. Jeffrey Doyle

March 26, 2025

5  out of  5
rating by R. Jeffrey Doyle
"I have had a terrific experience with Kay Patel's office! Teena in particular is very responsive and helpful. I can trust that my requests and insurance needs are followed up on and she communicates quickly. I am a new client as of last year the the office has been very professional and I couldn't be happier."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! We love to hear you are Happy!"
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Jeremy Talbot

March 8, 2025

5  out of  5
rating by Jeremy Talbot
"I had a great experience working with Teena who helped me with some ever changing requirements from Real Page regarding renter's insurance. As a renter I was required to obtain and submit renter's insurance, however my paperwork was repeatedly rejected by the verification third party vendor. (If you rent, then are you probably familiar with this process). The policy was rejected multiple times with very little information as to what to change from Real Page. Teena worked with me to modify the resident address, certificate holder's name, and other fields until it was successfully accepted! I felt bad having to contact Teena multiple times with these changes, but she was always incredibly pleasant and jovial. We also had a great conversation about bbq restaurants (which I know is a very Texas thing to say...). I truly appreciate her patience and assistance! Highly recommend. (I hope she gets a raise State Farm... just saying!)"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Bappa Ray Barman

February 20, 2025

5  out of  5
rating by Bappa Ray Barman
"One of the best out there. I have been using them for the past 5 years and work with Teena R. at their Richardson office, have nothing but great things to say about the service they provide. Very thorough, and professional and excellent in accommodating changes , I would definitely recommend these guys to anyone. Awesome service!!!"
We responded:
"Thank you so much for your kind words, Bappa! We truly appreciate your support over the past 5 years. We are thrilled to hear your positive feedback! It’s wonderful to know that Teena and the Kay Patel State Farm team have provided such a great experience, and we’re grateful for your recommendation. We look forward to continuing to serve you for many more years to come"
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Nirav Patel

February 19, 2025

5  out of  5
rating by Nirav Patel
"I would recommend Kay Patel--State Farm Insurance Agent. I worked with Teena on my auto ,home,and umbrella policy. Teena helped me to resolve my auto policy questions.She went over each and every coverage in details how State Farm works. Process with Teena was easy going and had no concerns every step of the way. Definitely would recommend to people looking for good quote,insurance and service."
We responded:
"Nirav, thank you for the awesome shout out to my licensed team member Gita. We want to provide the best service possible when taking care of your family, so we are very happy to hear we were able to take care of your auto, home and umbrella polices. I plan for all our clients is to offer a personal price plan to meet their needs while providing the maximum protection. We appreciate you, thank you!"
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Anita Velagapudi

February 12, 2025

5  out of  5
rating by Anita Velagapudi
"Would highly recommend them for any insurance needs. Always there to help and answer questions.Thank you Kay and Gita and Teena!"
We responded:
"Thanks for the wonderful feedback, Anita! We’re glad to hear that the team was able to assist with your insurance questions. It’s our pleasure at the Kay Patel State Farm Agent office to help make insurance smooth. Don’t hesitate to reach out if there’s anything else you may need us to do for you! -Kay"
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Abdelhamid Abdelhamid

January 21, 2025

5  out of  5
rating by Abdelhamid Abdelhamid
"Teena, thank you for your wonderful support.. you managed to process the information needed by State Farm were I was out of town and I couldn’t access the website…. Thank you again"
We responded:
"Thank you, Abdelhamid, for your kind words! We’re so glad that Teena was able to assist you while you were out of town. Providing helpful and efficient support is always our goal. If you need anything else, don’t hesitate to reach out—we’re here for you! – Kay"
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Mike Salehi

January 8, 2025

5  out of  5
rating by Mike Salehi
"Edit*2025 Im sure you already know, Teena is still my State Farm agent and i wouldn't haven't it any other way! She just helped me with some quotes for additional services, and as usual she was thorough, knowledgeable and very kind on the phone. 100/10 without a doubt! Traditionally, State Farm was always on the high end for me but i decided to get a quote and was pleasantly surprised. Long story short, I met Teena Reisor. She is most definitely a wonderful human being. She got me all setup with a great price, listened to all my concerns and addressed them accordingly. She is, hands down, my favorite person. 10/10 without question."
We responded:
"Wow Mike this is an awesome and impressive review, thank you! Traditionally that is what people think about State Farm but as you can see that is simply not so. The Kay Patel State Farm Agency team appreciates your business and are here to listen to your needs and meet them with the value that makes the most possible sense for you. I'm so happy to hear Teena was able to accommodate with your insurance needs. We welcome you to the Kay Patel State Farm Agency and look forward to building this relationship and providing you with the best information so you can make the right decision for yourself. "
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Muhammad Khan

January 3, 2025

5  out of  5
rating by Muhammad Khan
"Solid Insurance Agent"
We responded:
"Muhammad Khan Thank you for the positive feedback, Muhammad! We're glad to hear you're satisfied with your experience. We appreciate your support! -kay "
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Brianne Burkert

January 2, 2025

5  out of  5
rating by Brianne Burkert
"I've worked with Teena many times, and she always gets me exactly what I need very quickly. She has been a pleasure and very helpful, a breath of fresh air when it can be very difficult to get connected to helpful representatives at other companies."
We responded:
"Thank you so much for your kind words, Brianne! We're so happy to hear that Teena has consistently been able to provide you with the help you need quickly and efficiently. We truly appreciate your support and are thrilled that she’s made your experience a positive one. If you ever need assistance again, we’re here for you! -Kay "
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Josh Milam

December 31, 2024

5  out of  5
rating by Josh Milam
"Teena Reisor is helpful and was able to answer my questions. she made getting insurance a less maddening experience. Thank you."
We responded:
"Thank you so much for your kind words, Josh! We're thrilled to hear that Teena was able to help answer your questions and make the insurance process easier for you. We truly appreciate your feedback and are glad we could assist in making the experience a positive one. If you need any further assistance in the future, don’t hesitate to reach out!- Kay"
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Premjit Sethi

December 6, 2024

5  out of  5
rating by Premjit Sethi
"Teena Reisor from State Farm is very diligent, patient and knowledgeable. She has answer to all of my questions and help me make informed decision and keep my auto policy expenses low without compromising the coverage. I recommend her to be go to person when it comes to buying an insurance."
We responded:
"Thank you, Premjit, for your kind words! We're so glad to hear that Teena was able to provide you with excellent service and help you make an informed decision about your auto coverage. Your recommendation means a lot to us, and we appreciate your support. If you have questions or need further assistance, don't hesitate to reach out! -Kay "
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Malorie Sanchez

October 25, 2024

5  out of  5
rating by Malorie Sanchez
"Mrs.Patel is so friendly and explains the policies very good! As a college student and young driver, car insurance shopping is very nerve wracking. Switching to State farm has cut my insurance bill in half! I could not be more grateful. Thank you!"
We responded:
"Thanks for the kind words, Malorie! I’m so happy we could make assisting with your insurance needs as seamless as possible. We’re happy to help and look forward to seeing you at our office again! - Kay "
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Heather Bliss

October 23, 2024

5  out of  5
rating by Heather Bliss
"Very helpful and patient!! Took much time and care in ensuring we received the insurance products and coverages that meet our needs!"
We responded:
"Hi Heather, thanks so much for the kind feedback! We strive to make assisting you with your insurance needs as seamless as possible. We’re thrilled to hear that you’ve had such a positive experience with the team. Feel free to reach out with any more questions you may have! – Kay"
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Johny

October 23, 2024

5  out of  5
rating by Johny
"Teena does a great job of answering inquiries and provide guidance on the policy."
We responded:
"Thanks for the review, Johny! I’m happy to hear Teena was able to assist with your insurance needs. We’re happy to help and look forward to the next time you stop by! – Kay"
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Sanju Patel

October 23, 2024

5  out of  5
rating by Sanju Patel
"Professional and friendly service for quality insurance coverage at reasonable rates. Highly recommended!"
We responded:
"Thanks for the kind words, Sanju! I’m delighted our State Farm team has been able to assist you with your insurance needs. We sincerely appreciate your support and recommendation! -Kay"
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JAHI

October 14, 2024

5  out of  5
rating by JAHI
"Tina always comes with great energy and always helps me when needed. Glad I chose state farm !"
We responded:
"Jahi Thank you for your fantastic feedback, Jahi! We're so happy to hear that Teena’s positive energy and helpfulness have made a great impression. If there’s anything else we could do for you, don’t hesitate to reach out! – Kay "
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Abe Williams

September 30, 2024

5  out of  5
rating by Abe Williams
"The staff are always willing and able to assist your everyneed. They are always professional"
We responded:
"Thank you Abe for your generous words, my team is always there to help and provide the best service in the most professional manner possible. We appreciate your business and you as our customer."
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Jennifer White

September 23, 2024

5  out of  5
rating by Jennifer White
"Tina made my transition to their office so smoothly. I don't know what took me so long to transfer closer to my home. A+ customer care. Thanks again for making this less scary with no stress"
We responded:
"Thank you so much for your five-star review, Jennifer! We are thrilled that Teena made your transition smooth and stress-free. We're so glad you chose to transfer closer to home, and it’s wonderful to know you had such a positive experience with our team. Please do not hesitate to reach out if you have any questions or concerns about your coverage. Thanks again for relying on us for your insurance needs. -Kay "
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Deven Patel

August 28, 2024

5  out of  5
rating by Deven Patel
"Teena sent my a wonderful step by step email in order to save my money on insuring my soon to be teenage driver. My family is greatly appreciative of the great service that Kay provides."
We responded:
"Thank you, Deven, for sharing your experience! We’re so glad to hear that Teena provided you with a detailed, step-by-step guide to help you with your insurance needs. If you need further assistance, we’re here to help. Thanks for choosing our State Farm team! – Kay "